When we receive your booking, we ask that you confirm your reservation by paying half of your balance due (including tax and,when applicable, additional fees). Please understand that we cannot hold specific dates for you without this initial payment. Reservations not confirmed with a payment within seven business days of booking may be subject to automatic cancellation.
Please understand that by putting your credit card information in our booking engine, you are giving us permission to charge you this initial payment from the card used to hold the reservation. If you wish to instruct us otherwise, please make a notation in the reservation request form.
Because of the uncertainty of the present moment, we are waiting 24 hours to charge your card this first payment. Cancellations are not penalized during this this 24 hour period.
Your remaining balance is due one month prior to arrival. Final Payments more than seven business days delinquent without communication may also be considered a cancellation. Please communicate with us if you wish to make alternate payment arrangements. We will gladly work with you.
*If you have given us your credit card information, we will automatically charge the remaining balance on its due date on the same credit card. Please keep your credit card information current. When paid in full, we will send a detailed confirmation with more information about your cottage as well as driving instructions.
Because of the uncertainty of Covid-19, we are waiting until 2 weeks prior to arrival to charge your card the 2nd half. Please click on our Covid-19 page for more details about payments and cancellations during these confusing times.
TAXES & FEES
Published rates are exclusive of 8.3% Washington State Sales Tax and 2% San Juan County Hotel & Lodgings Tax. These taxes will be added to your rent to arrive at balance due.
We gladly accept Visa, Master Card, Discovery American Express and personal checks. We have also arranged installment payment plans and will work with you so that you can enjoy a stressfree stay.
CANCELLATION & RETURN POLICY
(Please see our Covid-19 Page for Cancellation Policies Adapted for these confusing times.)
Our reservations are on a "first come" basis. After your reservation is confirmed, others wanting your time are turned down and scheduled around you.
For cancellations made more than a month prior to your scheduled date of arrival, we will gladly return your deposit, less 10% (of your deposit).
Rents for Reservations cancelled less than 30- 15 days prior to arrival you will be charged a cancellation fee of 30% of rent. We will automatically refund 70% of rent and tax collected.
Cancellations made within 2 weeks of arrival will be charged 30% of rent. Refund, however, is based on our ability to re-book your nights. While, we work very hard at re-booking for you, please understand that we may not be able to rebook all your night and, in some instances, there is a possibility that you will lose your entire rent. . How
No refunds for No Shows, Early Departures or Cancellations made within 72 hours of arrival*
*Hardship Cancellations made within this time period must be submitted in writing.
CANCELLING MORE THAN ONE UNIT
Multiple unit bookings on the same dates are treated as separate bookings and cancellation fees will apply to each.
Multiple unit bookings consecutively booked are treated as one booking and cancellation fees will be calculated on the total cost of stay.
Cleaning fees and GRATUITY
We do not charge extra for cleaning nor do we add on automatic gratuities for our cleaning staff. Our staff comes before your stay to prepare your cottage for your DREAM stay. They come after you leave to clean. Because we hold our guest's "privacy" so dear, you will likely not meet any of them. However, they are the ones that go the extra mile for you. While optional, gratuities are always appreciated. We recommend $20-$30/stay (depending on length of stay) at our cottages. Our cleaning staff have heightened "clean and sanitize" rules that require even more care than usual. (Given that they are very conscientious and thorough even without the pandemic), please be generous.
EARLY BOOKING for NEXT CALENDAR YEAR & BEYOND
To accommodate requests by guests planning weddings, honeymoons, milestone birthdays and special anniversary celebrations, we accept early bookings for the NEXT calendar year from June 1st - December 20.
We ask for a non-refundable $50 deposit to Hold the reservation. This deposit will be applied towards the full deposit, due January of the reserved year. If cancelled, this $50 covers our minimum cancellation fee.
Bookings made beyond December 21st will be processed and confirmed on January 1.
To qualify for Early Booking, the reservation must be for 4 nights or more.
*Shorter bookings are accepted only when our calendar shows openings of 2 or 3 nights in duration (between previous bookings). In that instance, our booking engine is set to accept bookings for the maximum number of nights available. If in doubt, CALL: 360-376-2500 to confirm availability.
**We evaluate and change rates on about March 31st each year. However, we guarantee the price that was in place when booking was made -- thus, if you know your dates, we suggest booking early!